Due to COVID-19, shipping carriers have suspended their guaranteed commitment times for all shipments going to any destination until further notice. All delivery estimations given at checkout can possibly see delays. Please keep an eye on your tracking and if you have any questions, feel free to reach out to us.
Seattle Coffee Gear strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
We ship to all 50 United States. We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online. We currently do not ship outside of the United States.
Order Cancellation and Changes
Once a tracking code has been generated, we will not cancel or make changes to your order.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
We will post tracking numbers to your order at the time of shipment or as soon as they are available. Any package over $750 will have a signature requirement, and for security purposes we will not remove that requirement for any reason.
Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.
If you elect to refuse the delivery of the items you ordered from Seattle Coffee Gear or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be deducted from your refund.
Free Shipping Terms - Delivery within 5–12 Business Days
Free shipping is available on orders over $49 that ship from a single warehouse to any address in the contiguous United States. Split shipments under $49 are not subject to free shipping terms. Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. You may select from faster shipping methods during checkout.
Paid Shipping Terms
Orders placed with expedited ground service selected (USPS, Fed Ex Ground, Fed Ex Home Delivery) before 4PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with Fed Ex Overnight, 2 Day Air, or 3 Day Express selected before 1PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day.
Orders placed with expedited ground service selected (USPS, Fed Ex Ground, Fed Ex Home Delivery) before 4PM Eastern Time that are fulfilled from our Indiana warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Orders placed with Fed Ex Overnight, 2 Day Air, or 3 Day Express selected before 1PM Eastern Time that are fulfilled from our Indiana warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day.
Paid shipping methods are guaranteed up to the amount of any paid shipping. In the event the shipping date is not met, a refund on the shipping charge may be requested by contacting Customer Support.
The customer is responsible for all freight charges on commercial machine shipments.
Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. To confirm estimated shipping time, enter your ZIP code into the cart before checkout. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.
In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can help set up a replacement. We strive our best to help troubleshoot any issues with your new machine! Please be ready to provide documentation of the defects to better help us process your return or replacement as well as to assist in the troubleshooting process.
Promotional Gift Cards
If a promotional gift card is issued, provided as a free item with purchase or otherwise at no cost, the gift card will expire 90 days from the date it was issued.