Manufacturer Warranty Directory
Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.
Seattle Coffee Gear
Seattle Coffee Gear offers a limited warranty on some of the equipment that it sells. Please refer to the directory to confirm that your equipment is directly supported by this warranty prior to contacting us for service. If you purchased an extended warranty offered by Seattle Coffee Gear, this warranty will apply after your Manufacturer's warranty has expired, starting on the day after the expiration of your Manufacturer's warranty.
To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in a retail store location, this information is on the original sales receipt that you received at purchase. Please note: We cannot correlate retail store orders to the original order number without this receipt; you must provide this information in order to receive warranty support.
Seattle Coffee Gear warranties are non-transferable.
What's Covered?
The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.
What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:
Any defect arising from the misuse of the machine, including but not limited to:
Normal wear and tear on the machine, including but not limited to:
Regular maintenance, including but not limited to:
Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.
Who Do I Contact for Warranty Services?
Contact us by phone: 866.372.4734
Contact us by email: service@seattlecoffeegear.com
To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.
Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.
Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.
Brands' Warranty
